Cancellations & Refund Policy

Order Cancellations

Orders can be cancelled within 12 hours of placement by emailing us at:
support@skubear.com

Please note:

• Customised or embroidered products cannot be cancelled once processing has
  begun.
• If the order has already been shipped, it cannot be cancelled.
• COD charges are non-refundable once the order is dispatched.

Refunds for Cancelled Orders

• If your cancellation request is approved within the allowed timeframe, a full refund
  will be issued to your original method of payment.
• Refunds are initiated within 5 business days from the date of cancellation confirmation. However, your bank or payment gateway may take additional time to reflect the amount in your account.

Non-Refundable Conditions

Refunds will not be issued for:

• Custom orders cancelled after processing.
• Orders cancelled after shipment.
• COD fees, once the order has left our facility.

For Returns & Exchanges

For product returns, defective item replacements, or delayed/missing refunds, please refer to our Returns & Refund Policy for detailed information.